1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the website located at https://zoomvisiongroup.site (the “Website”) and any services provided by Zoom Vision Group Pty Ltd (ABN 66 703 950 823) (“we”, “us”, “our”). By accessing the Website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.
2. About Us
Zoom Vision Group Pty Ltd is an Australian proprietary limited company providing vision care and optical services, including eye examinations, prescription eyewear, contact lens fittings, and related optical health services, from our location in Melbourne VIC. Our Australian Business Number is 66 703 950 823.
3. Services
The services we provide include, without limitation:
- Comprehensive eye examinations and vision assessments;
- Prescription glasses and sunglasses, including frames and lens fitting;
- Contact lens consultations, fittings and supply;
- Referrals to ophthalmologists and other eye health professionals where clinically appropriate; and
- Ongoing vision care advice and support.
The specific scope, inclusions and pricing of any service will be confirmed to you prior to or at the time of your appointment or order. Quoted prices are in Australian dollars and include GST where applicable.
4. Health Information Disclaimer
Content on this Website is provided for general information purposes only and does not constitute medical advice, diagnosis or treatment. It is not a substitute for a professional consultation with a qualified eye care practitioner. Always seek the guidance of your optometrist, general practitioner or other qualified health professional with any questions regarding your eye health or a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Website.
5. Appointments and Bookings
Appointment requests made through the Website or by email are subject to confirmation by us. We will make reasonable efforts to accommodate your preferred time. If you need to reschedule or cancel an appointment, please notify us as early as possible so the appointment time can be offered to another patient. Repeated non-attendance without notice may affect our ability to offer future bookings.
6. Quotes, Orders and Payment
- Any quote provided by us is valid for the period stated on the quote, or 30 days if no period is stated.
- Payment must be made in full or in accordance with the agreed payment terms at the time of order or collection of goods, unless otherwise arranged.
- We accept the payment methods advised at the time of booking or purchase.
- Health fund rebates may apply to eligible products and services. We recommend you confirm your level of cover directly with your private health insurer, as entitlements vary between policies and funds.
7. Prescription Eyewear and Contact Lenses
Prescription lenses, frames and contact lenses are supplied based on the prescription current at the time of your examination. It is your responsibility to advise us of any change in your vision, medical condition or medication that may affect your prescription. We will verify that goods supplied match the prescription provided. Adjustments to frames supplied by us are provided in accordance with our stated aftercare policy.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. Limitation of Liability
To the fullest extent permitted by law, and except as required under the Australian Consumer Law, we are not liable for any indirect, incidental or consequential loss arising from your use of the Website or our services. Where liability cannot be excluded, our liability is limited, at our option, to the resupply of the services or goods, or the cost of having the services or goods resupplied.
10. Intellectual Property
All content on this Website, including text, graphics, logos, images and design, is owned by or licensed to Zoom Vision Group Pty Ltd and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute or exploit any content without our prior written consent.
11. Acceptable Use
When using the Website, you agree not to:
- Use the Website for any unlawful purpose;
- Attempt to gain unauthorised access to any part of the Website or related systems;
- Submit false, misleading or defamatory information through any form on the Website; or
- Interfere with or disrupt the operation of the Website.
12. Privacy
Your privacy is important to us. Our collection, use and disclosure of your personal and health information is governed by our Privacy Policy, which forms part of these Terms. Health information collected in the course of providing eye care services is handled in accordance with applicable Australian privacy and health records legislation.
13. Third-Party Links
The Website may contain links to third-party websites. These links are provided for convenience only. We do not endorse and are not responsible for the content, accuracy or practices of any third-party website.
14. Termination
We may suspend or terminate your access to the Website, or decline to provide services, at our discretion where we reasonably believe you have breached these Terms or where required by law. You may cease using the Website at any time.
15. Governing Law
These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts of appeal from them.
16. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on this page with the effective date shown above. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
17. Contact
If you have any questions about these Terms, please contact us by email at ceo@zoomvisiongroup.site or via our contact page.